Privacy Notice
1. Who we are
Yuktix Labs ("we", "us", "our") runs Glaziox, an online app that helps glass and mirror shops manage orders, cutting plans, stock, staff, customers, khata (dues) and bills. Registered address: Mandya, Karnataka. GSTIN: 29AADFY9650K1ZE.
2. About this notice
This notice explains what personal data we handle, why we handle it, who sees it, how long we keep it, and the rights you have under the Digital Personal Data Protection Act, 2023 and the rules made under it ("DPDP Act"). It is written in plain language. If you would like it in Hindi or Kannada, write to us.
3. Two kinds of data, two roles
- Data about shop owners and staff who use Glaziox. We decide why and how this is used. For this data we are the "Data Fiduciary".
- Data about a shop's customers and contractors (names, mobile numbers, addresses, GSTIN, orders, dues) that a shop enters into the app. The shop decides why it is collected and we only store and process it on the shop's behalf, as its "Data Processor". The shop owner is responsible for telling their own customers and for using the data only to run their business.
4. What we collect and why
- Shop owner: name, mobile number, shop name, address, state, GSTIN, UPI ID, and a hashed password. Used to create and secure your account, run the service, send you the OTP, invoices and daily summary, and keep records the law requires.
- Staff: name, username, hashed password, role and department. Used to give each person the right access and to show who did which job.
- Business data you enter: orders, glass sizes and thickness, stock movements, leftover pieces, prices, photos and files you upload, customer and contractor details, payments, advances and dues. Used only to provide the app to you.
- Subscription payments: the plan, amount, date and payment reference. Card, UPI and bank details are handled by our payment partner and are never stored by us.
- Device and usage information: a push-notification token if you allow notifications, your language choice, whether you have finished the guided tour, basic technical logs (time, error messages, IP address) kept for security and fixing faults. Your login token is stored on your own device.
- Messages you send us: if you contact support, we keep your message and our reply.
We do not run advertising trackers, we do not sell your data and we do not use it to build profiles for others.
5. WhatsApp and phone notifications
We send you only these WhatsApp messages: (1) the OTP when you register or reset your password, (2) the tax invoice when you buy a subscription, and (3) a daily summary of your shop, which you can switch off in Account > Privacy and data. Phone notifications (new orders and a reminder before your plan ends) are sent only if you allow them on your device, and you can turn them off in your phone settings at any time.
6. Consent and legal grounds
We process your data with your consent, which you give when you tick the box while creating your account. You can withdraw consent at any time by deleting your account (Account > Privacy and data). Withdrawing consent does not affect what we did before. Some processing is needed to follow the law, for example keeping tax invoices and payment records, and for this we do not depend on your consent.
7. Who we share data with
Only service providers who help us run the app, under our instructions and bound to keep it safe: cloud hosting and database providers, WhatsApp (Meta) for messages, and our payment partner (Razorpay) for subscription payments. We may disclose data when a court, tax authority or government body legally requires it. We do not share it with anyone else. If our business is ever sold or merged, your data would move to the new owner only on the same terms as this notice.
8. Where your data is stored
Your data is stored on servers of our cloud providers, which may be in India or in other countries. We choose providers that protect data to a high standard. The DPDP Act allows transfer abroad except to countries the Government of India restricts.
9. How long we keep it
- Your shop data is kept while your account is active.
- When you delete your account, your shop data (orders, customers, stock, staff, photos) is erased.
- We keep subscription payment records and GST tax invoices for the period the tax law requires (at present up to 8 years) and then delete them.
- One-time passwords are deleted within minutes. Technical logs are deleted within 90 days.
- If a shop stays unpaid and inactive for a long time we will warn you before deleting its data.
10. Security
Passwords are stored hashed. Traffic is encrypted (HTTPS). Each shop's data is separated from every other shop. Access is by role, so a cutter sees only what a cutter needs. OTPs expire in 5 minutes. No system is perfectly safe, but we work to protect your data and fix problems quickly. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.
11. Your rights
You can: (1) ask for a copy of your data (Account > Privacy and data > Download my data); (2) correct it (edit it in the app, or write to us); (3) erase it (Delete my account); (4) withdraw consent; (5) nominate another person to exercise your rights if you die or cannot act for yourself; and (6) complain to us. If you are not satisfied with our reply you may complain to the Data Protection Board of India. Please use our grievance process first.
If you are a customer or contractor of a shop and want your details corrected or removed, please ask that shop. The shop owner can erase your details from the app.
12. Your duties
Please give correct information, do not impersonate anyone and do not file false complaints. The DPDP Act expects this of every data principal.
13. Children
Glaziox is a business tool for adults. We do not knowingly collect personal data of anyone under 18. If you think a child has given us data, write to us and we will delete it.
14. Cookies and similar technology
We use only what the app needs to work: a login token and your settings stored on your device, and a service worker so the app opens fast and works on slow networks. We do not use advertising or tracking cookies.
15. Grievance Officer
Yuktix Labs, Yuktix Labs
Email: ceo@yuktix.in Phone: 9740217009
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
16. Changes to this notice
If we change this notice we will update the version and date below and ask you to accept it again when the change is important.
Version: 2026-10-26