Terms and Conditions
1. About these terms
These terms are an agreement between Yuktix Labs ("we", "us") and the shop or person who registers on Glaziox ("you"). By creating an account or using the app you confirm that you have read and accept these terms and our Privacy Notice. If you do not accept them, please do not use the app.
2. Who can use Glaziox
You must be at least 18 years old and able to enter into a contract in India, and you must use the app for your business. The person who registers is the "Owner" and is responsible for the shop's account and for everyone the Owner adds.
3. The service
Glaziox lets you manage orders, glass stock, leftover pieces, cutting plans, staff work, customers and contractors (khata), bills and reports. We keep improving it, so features may change. We aim for high availability but do not promise the app will never be down, slow or lose a connection. Take backups of anything you cannot afford to lose by using the download option in the app.
4. Free trial
New shops get a free trial of 7 days with all features. No card is needed to start. At the end of the trial you need a paid plan to continue using the app. Your data is not deleted when the trial ends, and you can subscribe later to carry on.
5. Plans, price and payment
- Plans are Monthly and Yearly. Current prices are shown in the app and include GST. We issue a GST tax invoice for every payment on the GSTIN you give us. Please add your GSTIN before you pay.
- A plan runs for the period shown on the invoice. We remind you before it ends. If you do not renew, access stops after the end date until you pay.
- Payments are made by UPI, card or other methods offered in the app through our payment partner. If you choose auto-pay you can cancel it at any time and it stops from the next cycle.
- We may change prices for future periods after telling you in advance. The price you have already paid for is not changed.
- Referral reward. If you invite another shop with your link and that shop makes its first paid subscription, we add 15 free days to your plan. The reward is given once per invited shop, up to 24 shops. Free days from gifts, trials or other rewards do not count as a paid subscription. A shop cannot refer itself, and we may withhold or remove rewards for misuse.
6. Refunds
Payments already made are not refundable, except where the law requires, or where we charged you by mistake or twice. If something goes wrong with your payment, write to us within 7 days with the details and we will look into it promptly.
7. Your account and staff
You are responsible for keeping passwords safe and for everything done through your account and your staff's accounts. Give your staff only the access they need. Tell us at once if you think someone has misused an account. You must give correct information.
8. What you must not do
Do not misuse the app, try to break into it, copy or resell it, overload it, upload harmful files, or use it for anything unlawful. We may suspend an account that does this.
9. Your data and your customers' data
Your business data belongs to you. We process it only to provide the app to you, as described in the Privacy Notice, and we do not sell it. You are responsible for having the right to enter your customers' and contractors' details, and for telling them how you use them. You can download your data or delete your account at any time.
10. Bills, prices and calculations
Prices, GST, rounding and cutting plans are calculated from the rates, sizes and settings you enter. The calculations are a tool to help you, not professional tax, accounting or engineering advice. Please check every bill, estimate and cutting plan before you give it to a customer or cut glass. You remain responsible for the bills you issue, for charging the correct GST and for filing your own returns. We are not responsible for losses from wrong inputs, wrong settings or glass cut to a wrong size.
11. Our rights in the app
Glaziox, its design, software and name belong to Yuktix Labs. You get a personal, non-transferable right to use the app for your shop while you follow these terms. Your own data and content stay yours.
12. Notifications and messages
By registering you allow us to send you WhatsApp messages and phone notifications that the service needs: OTPs, invoices, order alerts, plan reminders and the daily summary. These are service messages, not advertising.
13. No warranty
The service is provided "as is" and "as available". To the extent the law allows, we do not give any promise about fitness for a particular purpose or that it will be free of errors.
14. Limit of liability
To the extent the law allows, our total liability for any claim connected with the service is limited to the amount you paid us in the three months before the claim. We are not liable for loss of profit, loss of business, loss of data caused by you, or any indirect or consequential loss, or for delays caused by things outside our control such as internet, power, WhatsApp, payment or cloud outages.
15. Ending the service
You may stop at any time and delete your account. We may suspend or end an account that breaks these terms, is used for fraud, or stays unpaid after the trial or plan ends, usually after giving you notice. Deleting an account erases your data as described in the Privacy Notice, except records we must keep by law.
16. Changes to these terms
We may update these terms. For important changes we will ask you to accept them again. If you keep using the app after a change you accept the new terms.
17. Complaints
If you have a complaint, write to our Grievance Officer named in the Privacy Notice. We reply within 48 hours and aim to fix the matter within 30 days.
18. Law and courts
Indian law applies. Courts at Karnataka have jurisdiction, after we have first tried to settle the matter by talking to each other.
Contact: yuktixlabs@gmail.com 9740217009
Version: 2026-10-26